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Senior Consultant – Experience Delivery

As a Senior Consultant you will be involved in the delivery of large scale client transformation engagements. You will work within cross-functional teams to deliver projects, typically operating in a project management, business analysis or technical analysis role. You will work with various stakeholders within the client organisation to define the requirements, build roadmaps and manage the various backlogs. You will balance a user centred approach with a more pragmatic delivery focus to achieve measurable results for our client.

As a member of the Experience Delivery practice you will help shape and build our community, capability and market offerings.

11 January 2020


Man who does not know how to wear a hat correctly

Your key responsibilities

  • Deliver client engagements within a cross-functional team including UX and UI Designers and
  • Developers to deliver the scope of the client project
  • Build and manage a roadmap for the product with a view on both tactical short term changes and longer term strategic vision
  • Work with various client stakeholders to collect and refine requirements to be ready to be delivered by the team
  • Propose initiatives to improve the product based on collection of data and results from qualitative and quantitative research
  • Ensure all requirements have clearly defined success metrics
  • Manage the delivery of requirements alongside the expectations of stakeholders
  • Maintain a visible backlog of work, highlighting successes and actively removing any blockers for the team to ensure a continuous flow of work
  • Assist the team in maintaining a well defined way of working, continuously improving through the use of retrospectives
  • Ensuring quality of work and documentation to ensure a successful hand over to the clients’ BAU team
  • Evangelising the team’s work both within the client organisation and internally within EY Seren
  • Maintain any technical or design debt backlogs
  • Connect with other experts within EY Seren to ensure the client engagement receives the best of EY Seren at all times
  • Inspire clients with the delivery of high-quality work
  • Identify and act on opportunities within projects to pass on to Client Services and New Business for on-sell and up-sell and contribute to new business proposals as required
  • Support the Practice Director in the recruitment and allocation of resource for projects
  • Support methodology development for the practice area and work with the Practice Director to implement new methodologies
  • Help to develop and deliver specialist training to embed EY Seren’s methodologies
  • Attend and contribute to industry events
  • Deliver compelling, articulate presentations using various tools and techniques to support spoken content
  • Actively seek collaboration with relevant disciplines to deliver blended solutions

Skills and attributes for success

  • Can effectively prioritise and deliver to deadlines
  • Is people-centred from research through to delivery

You must have

  • Relevant experience of delivering software products
  • Demonstratable experience of delivering digital products both strategically and through delivery
  • Demonstratable experience of working alongside business stakeholders in a complex and challenging environment
  • Experience of agile delivery methods including Kanban (highly desirable) and Scrum (desirable)
  • Is able to write to a high standard, fluent in English
  • Recognised Degree or similar experience and Masters
  • A willingness to travel and work in client sites, both in the UK and overseas as and when required

Ideally, you'll also have

  • Previous line management experience is desirable
  • Experience of running design and prioritisation workshops is desirable

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.

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